Can you recover tickets from the deleted ticket queue?

The ability to recover tickets from the deleted ticket queue is vital for maintaining an organized and efficient support system. The correct answer is that tickets can indeed be recovered within 30 days of deletion. This recovery capability is built into Zendesk to provide a safety net for users who might accidentally delete important tickets. During this 30-day period, deleted tickets are retained in a manner that allows administrators to restore them if needed.

This functionality addresses various scenarios where tickets might unintentionally be deleted, ensuring that no critical information or customer inquiries are permanently lost. After the 30-day window, however, the tickets are irretrievable, reinforcing the importance of timely action if recovery is necessary.

The other options do not accurately reflect the ticket recovery policy; thus, they do not apply. The 30-day recovery window is a clear guideline within Zendesk’s framework for managing deleted tickets, allowing for flexibility and security for users managing ticket information.