How can existing data be migrated into Zendesk Support?

The correct approach to migrating existing data into Zendesk Support involves using the import feature and the API for batch import. This method allows for a streamlined process where large volumes of data can be transferred efficiently from existing systems into Zendesk. The import feature is designed to facilitate the uploading of data such as tickets, users, and organization details, while the API offers developers the flexibility to create custom integrations for more complex data migration needs.

Relying solely on manual entry would not be practical for a significant amount of data, as this method is time-consuming and prone to human error. Utilizing the drag-and-drop feature might seem like a straightforward way to migrate data, but it is not designed for comprehensive data imports. The export feature serves a different purpose; it allows users to extract data from Zendesk but does not facilitate the migration of external data into the platform. The combination of the import feature and API thus provides the most efficient and reliable means of successfully migrating data into Zendesk Support.