How can you improve the visibility of high-priority tickets in Zendesk?

Improving the visibility of high-priority tickets in Zendesk can be effectively achieved by customizing views and using tags or colors. When you customize views, you can create specific filters that allow agents to see tickets based on their priority. This helps in organizing and prioritizing workload efficiently. By applying tags or color coding to these tickets, you can further enhance their visibility, making it easy for agents to identify high-priority issues at a glance.

Custom views also facilitate better team collaboration, as everyone can be aligned on the importance of specific tickets and can respond accordingly. This method enhances operational efficiency, ensuring that critical tickets are addressed promptly, leading to improved customer satisfaction and more effective resource allocation.

While other options may contribute to handling high-priority tickets, they might not enhance visibility as effectively. For example, tagging tickets with importance levels could provide information but wouldn’t actively change how tickets are displayed for agents. Similarly, moving tickets to a separate queue or sending alerts might help in managing priorities but won’t offer an integrated and immediate visual solution that customized views provide.