How do you create a new custom field in Zendesk Support?

To create a new custom field in Zendesk Support, the correct approach is to navigate to the Admin Center and add a field. This is the designated method within the Zendesk Support interface, designed for administrators to customize their ticketing system according to their needs.

In the Admin Center, you have a straightforward user interface that allows you to select the type of custom field you want to create—whether it's a text field, dropdown, checkbox, etc. This flexibility enables users to tailor their ticket forms to capture specific information relevant to their operations seamlessly.

Creating a field through the API, while certainly possible for advanced users, is not necessary for most cases where a simple UI option is available. Additionally, sending a request to customer support or importing a template is not typical for adding custom fields, as these methods do not allow for direct, quick modifications within your Zendesk environment. Thus, leveraging the Admin Center is the most efficient and effective way to create custom fields.