How do you set up an automation to close tickets 4 days after they have been solved?

Setting up an automation to close tickets 4 days after they have been solved requires a specific condition regarding the time elapsed since the ticket status was updated to solved. The correct choice emphasizes the need for both the ticket's status to be solved and a time constraint based on the hours since the ticket reached this status.

When the criteria state that the ticket status must equal solved, it ensures that the automation only targets tickets that have indeed been resolved. By specifying that the hours since solved must be greater than 96, you accurately define the 4-day time frame for the automation to activate. This means the system will only process tickets for closure if they have been in a solved state for more than 4 days (96 hours).

In contrast, other choices do not meet the specified requirement effectively. For example, merely setting the ticket hours since solved to less than 96 does not fulfill the condition of triggering the action specifically at the 4-day mark. Setting the ticket status to closed immediately would not allow for the necessary waiting period. Lastly, creating a trigger for ongoing updates does not focus on the timed closure after solving; it would not accomplish the intended goal of closing tickets after a specific duration following resolution. Thus, the selected choice appropriately aligns with the