How frequently do Automations run on non-closed tickets?

Automations in Zendesk are designed to help streamline workflows related to ticket management, particularly for tickets that are not yet resolved or closed. The correct answer indicates that automations for non-closed tickets run once an hour.

This hourly execution allows for timely updates and actions to be processed on tickets, ensuring that they remain in line with service level agreements (SLAs) and that responses are delivered efficiently. The frequency is calibrated to balance performance and system resource usage while also providing adequate responsiveness to customer interactions.

Running automations more frequently, such as every 15 minutes or every 30 minutes, could potentially lead to excessive system load and may not significantly enhance the operational efficiency, depending on the volume of tickets. On the other hand, running them once a day might lead to delays in addressing tickets that require prompt follow-up or action, hindering customer satisfaction and responsiveness. The choice of once an hour strikes a practical balance.