In Zendesk, which type of field would typically enable the automatic application of ticket tags?

Prepare for the Zendesk Support Admin Certification Test with detailed study guides and interactive quizzes. Hone your skills with flashcards, multiple choice questions, and essential tips to excel and secure your certification.

The type of field that typically enables the automatic application of ticket tags in Zendesk is the multi-select field. This is because multi-select fields allow users to choose multiple options from a predefined list, which can correspond to specific tags. When the selected options are chosen, the associated tags can be dynamically applied to the ticket, allowing for better categorization and management of tickets.

Additionally, multi-select fields are particularly versatile; they can capture a range of characteristics or categories that a ticket may pertain to, enhancing reporting and filtering capabilities within Zendesk. The nature of multi-select fields supports the tagging system effectively, as it permits granular and flexible tagging based on user selections.

In contrast, other field types like text and numeric fields do not inherently support tagging in the same manner, since they typically capture singular or specific data points that do not correspond to multiple defined categories. Custom fields can be set up for tagging but are not specifically designed for that purpose in the same way as multi-select fields. All field types would not be accurate as only specific types facilitate automatic tagging effectively.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy