Is it possible to bulk delete closed tickets?

Closed tickets cannot be bulk deleted within Zendesk. This policy is designed to maintain the integrity of historical data and ensure that important information isn't inadvertently removed from the system. Closed tickets often have associated records and insights that can be valuable for reporting and analysis, so preserving them contributes to a richer understanding of customer interactions over time.

While there are options within Zendesk for bulk actions on tickets, such as mass editing or merging, the functionality does not extend to bulk deletion of closed tickets. This is crucial in environments where compliance and data retention policies are in place. Other options that suggest deletion through various means, such as bulk functions or API, do not apply to tickets that are already in a closed status. Hence, the inability to bulk delete closed tickets helps organizations safeguard their customer service history and can also assist in tracking performance metrics effectively.