What action should be taken when an End-User replies to an automated bump?

Removing the bump tag when an End-User replies to an automated bump is the appropriate action because it reflects that the situation has changed due to user interaction. The bump tag is typically used to highlight tickets that require attention without any recent customer activity. When the End-User replies, it signifies that they are engaged and that the ticket's status should be updated to reflect this new communication.

Retaining the bump tag after a response would misrepresent the ticket's status and could lead to confusion about whether the ticket still requires action. Similarly, sending a notification to the support team or marking the ticket as unresolved would be unnecessary, as the reply indicates that the issue is still active and should not be pushed aside as unresolved. Thus, removing the bump tag helps keep the ticket management process clear and effective.