What are the three types of user roles available in Zendesk Support?

The correct answer identifies the three primary user roles in Zendesk Support: End-Users, Agents, and Administrators.

In Zendesk, End-Users are typically the customers or clients who create support tickets and seek assistance through the platform. They have limited access, primarily to submit and track their support requests.

Agents are the users who respond to these support requests. They have more permissions and capabilities within the system, such as managing tickets, responding to inquiries, and collaborating with other agents to resolve issues effectively. Agents are essential to the support workflow as they bridge the gap between End-Users and the support process.

Administrators have the highest level of access within Zendesk Support. They can configure settings, manage user roles, and customize workflows. Administrators ensure that the Zendesk environment aligns with organizational needs and implements policies according to business requirements.

The other choices represent variations that do not align with the official user role terminology used in Zendesk. Understanding these roles is crucial for optimizing the support process and ensuring that each user effectively contributes to customer satisfaction.