What are the two default Ticket/System Fields in a standard Zendesk Support account?

In a standard Zendesk Support account, the two default ticket fields are Type and Priority. The Type field allows agents to classify the nature of the ticket, such as whether it is a question, incident, problem, or task. This classification helps in managing and sorting tickets efficiently. The Priority field enables agents to assess the urgency of the ticket, categorizing it as low, normal, high, or urgent. This prioritization helps agents focus on the most pressing issues first, ensuring that customer service remains responsive and effective.

The other options include fields that are either not default or are not classified as the two primary fields for ticket management within Zendesk. Category is not a standard field within the default ticket settings, and Status is an important field but not merged with Type or Priority as a combined default. Subject is indeed a key field, but it is not recognized as one of the two primary default fields in this context.