What feature allows visibility of open tickets in Zendesk?

The feature that allows visibility of open tickets in Zendesk is dashboards. Dashboards provide a centralized view of important metrics and data, making it easy for administrators and agents to monitor open tickets, workflow statuses, agent performance, and other key elements at a glance. By utilizing dashboards, users can visualize ticket volumes, response times, and resolutions, enabling better decision-making and prioritization of customer inquiries.

The other options, while relevant to ticket management in their own ways, do not specifically provide an overview of open tickets in the same direct and visual manner as dashboards do. For example, the ticket creation tool focuses on the submission process instead of visibility. Reporting analytics can analyze data trends but may not display real-time ongoing ticket statuses as effectively. The internal notes section is used for communication regarding individual tickets but does not provide visibility across multiple tickets at once.