What happens to a ticket once it is deleted?

When a ticket is deleted in Zendesk, it is not simply archived or closed; it is moved to the deleted tickets queue. This means that while the ticket is no longer actively visible in the main view of tickets, it still exists in a specific queue where it can be managed and potentially restored if necessary.

The deleted tickets queue allows admins to review tickets that have been removed from active status, providing an opportunity to retrieve any important information before the ticket is permanently lost.

Other options suggest different outcomes that do not reflect how ticket deletion is handled within Zendesk. For instance, saying the ticket is permanently lost misrepresents the ability to recover a deleted ticket, and implying it moves to an archived state or a closed list does not accurately capture its status in Zendesk’s ticket management system. This helps ensure that tickets deleted mistakenly can be addressed appropriately, providing a safety net against data loss.