What happens to the bump_1 tag in the Bump, Bump, Solve Workflow?

The bump_1 tag in the Bump, Bump, Solve Workflow is designed to facilitate a specific ticket escalation process. When the bump_2 tag is applied, it indicates that the ticket has been escalated for further attention. As part of this workflow, the presence of the bump_2 tag signals that the bump_1 tag is no longer relevant, leading to its removal. This mechanism helps streamline the management of tickets, ensuring that only the most pertinent tags reflect the current status of a ticket.

It’s important to understand the workflow's intention to maintain clarity and focus on the ticket’s status. The progression from bump_1 to bump_2 illustrates a dynamic tagging system, where tags are used to represent distinct stages in the ticket handling process. This promotes efficient ticket management and aids agents in prioritizing and resolving customer inquiries effectively.