What happens to tickets from the same end-user marked as spam?

When a ticket is marked as spam by a support agent, it is sent to the suspended tickets queue. This process occurs to help maintain the integrity of the support system by preventing spammy or irrelevant interactions from cluttering the primary ticket queue. The suspended queue acts as a holding area for these tickets, allowing administrators to review and take necessary actions on them later. In this case, the marking of a ticket as spam indicates that it is not valid or useful for ongoing support processes, thus removing it from active consideration while still retaining the information for review if needed.

The other options do not accurately reflect the process: tickets marked as spam are not automatically closed or archived; instead, they are withheld from the main ticket flow until they can be appropriately addressed in the suspended queue. Restarting them would imply they return to the active ticket flow, which does not occur when a spam flag is applied.