What is a common use of the reporting tools within Zendesk Support?

The reporting tools within Zendesk Support are primarily designed to provide insights into various operational metrics, which include ticket resolution times and agent performance. By utilizing these tools, organizations can assess how efficiently issues are being addressed and how well individual agents are performing.

Analyzing ticket resolution times helps teams identify trends in their service delivery, allowing them to find areas for improvement and streamline processes. Additionally, evaluating agent performance enables management to understand which agents may need further training or support, fostering a more effective support environment.

While other choices mention functionalities important to the overall support system, they do not align with the core purpose of reporting tools, which is to provide analytical insights that drive continuous improvement in customer support services. This analytics-driven approach is what makes option B the most relevant and accurate choice in the context of reporting tools within Zendesk Support.