What is a key benefit of implementing two-factor authentication in Zendesk?

Implementing two-factor authentication (2FA) in Zendesk significantly increases overall account security by requiring users to provide two forms of identification before they can access their accounts. This typically involves a combination of something the user knows (like a password) and something the user has (like a mobile device that receives a unique verification code).

By adding an extra layer of security, 2FA helps protect against unauthorized access, even if a password is compromised. This is crucial for organizations that handle sensitive customer data, as it minimizes the risk of data breaches and enhances trust with users.

The other options do not accurately reflect the primary purpose of two-factor authentication. While security is greatly enhanced, the speed of ticket resolution and data access may not necessarily improve, and the implementation of 2FA doesn't inherently reduce the need for password changes; in fact, it may still require users to manage strong, secure passwords alongside using the second factor.