What is a Satisfaction Rating Trigger in Zendesk?

A Satisfaction Rating Trigger in Zendesk is specifically activated when a customer provides a satisfaction rating after a ticket has been solved. This type of trigger allows organizations to engage in follow-up actions based on the customer's feedback. For example, the system can automatically send a thank-you email to the customer if they rated their experience positively, or it can initiate a process to address any issues if the rating is negative.

The ability to respond dynamically to customer satisfaction ratings is crucial for improving service quality and enhancing the overall customer experience. By analyzing these ratings and responding appropriately, businesses can identify trends, address concerns, and ultimately foster stronger customer relationships.