What is a View in Zendesk Support?

A View in Zendesk Support is a customizable way for support agents to organize and manage tickets based on specific criteria defined by the Admin. This allows teams to focus on high-priority issues, monitor specific projects, or filter tickets by various attributes like status, priority, type, or tags. With views, agents can efficiently prioritize their workload and access tickets that are relevant to them, enhancing their productivity and ensuring that important inquiries are addressed in a timely manner.

The other options describe features or functionalities that are not the primary purpose of a View. While Zendesk does indeed allow displaying all tickets, providing historical data, or filtering for resolved tickets, these functionalities either fall outside the definition of a View or pertain to different aspects of ticket management in Zendesk. The essence of a View lies in its ability to streamline the ticket management process through criteria-based organization, rather than showcasing all tickets or focusing solely on historical performance or resolved tickets.