What is an example of a Schedule in Zendesk?

Providing macro notifications during holidays is an example of a Schedule in Zendesk because it involves setting specific timeframes during which certain automated responses, such as macros, are applied to tickets. Schedules allow organizations to customize their support processes around holidays or other specific periods when standard operating procedures might differ, ensuring that customers receive timely and relevant communications during these times. This functionality is essential for maintaining consistent service levels while accommodating the unique demands of different periods in the calendar.

Other options like automatic ticket assignment, categorizing tickets by urgency, and creating visual reports, while useful features within Zendesk, do not fall under the specific definition of a Schedule. They pertain to ticket management and reporting rather than the scheduling of notifications or responses according to time-specific criteria.