What is the maximum number of tickets that a single automation can process in one cycle?

The maximum number of tickets that a single automation can process in one cycle is 1000 tickets. This limit is set to ensure that the system operates efficiently and maintains performance, as processing a larger number of tickets in a single cycle could lead to delays and potential system overloads. By capping the number at 1000, Zendesk ensures that automations run smoothly, allowing for timely updates and actions on tickets. This limit is particularly important for businesses that rely on automations to manage large volumes of customer inquiries effectively.

Understanding this limit is crucial for administrators when designing workflows, especially in environments with high ticket volumes. It helps in managing expectations regarding ticket processing times and operational capacity within the Zendesk platform.