What is the maximum number of shared views a user can see in Zendesk?

In Zendesk Support, the maximum number of shared views a user can see is indeed 12. Shared views are important in providing users with access to relevant ticket information that is common across agents, improving collaboration and workflow.

This limit is established to ensure that users aren’t overwhelmed with too many view options, helping maintain focus on the most pertinent tickets and reducing clutter in their interface. Provided that they have the appropriate permissions, users can access these 12 shared views, which can include tickets assigned to them, tickets awaiting their response, or any other specified criteria set by the administrators.

The focus on 12 views creates a balance between providing flexibility and enabling users to effectively manage their workload, ensuring they can track and respond to inquiries without becoming distracted by an excess of information.