What is the primary benefit of linking Incident tickets to a Problem ticket?

Linking Incident tickets to a Problem ticket primarily serves to streamline communication regarding the main issue. When multiple incidents are connected to a single problem, it creates a clear reference point for all stakeholders involved. This linkage helps agents and teams understand the broader impact of the problem, as they can see all related incidents in one place.

This organized structure enhances collaboration, as it allows teams to coordinate their efforts more effectively. Additionally, having a central problem ticket can aggregate all information and updates related to the incidents, making it easier to manage and resolve the underlying issue more efficiently. This approach not only helps in addressing recurring issues but also aids in keeping everyone informed about the status of the problem and the incidents linked to it, thereby improving the overall service management process.

The other options do not capture the essential benefit of linking tickets in this context. Individual ticket follow-up does not leverage the interconnectedness of incidents and problems, while increasing ticket resolution time and assigning multiple agents to a single ticket do not directly relate to the communication aspect that is crucial in managing issues effectively.