What is the process to delete a ticket in Zendesk Support?

The process to delete a ticket in Zendesk Support requires that the agent has the necessary permissions to perform this action. In the Zendesk environment, permissions are critical in maintaining data integrity and ensuring that only authorized personnel make changes to tickets. Each agent's ability to delete a ticket is governed by their role and the permissions assigned to that role. If an agent has the appropriate permissions, they can delete the ticket; otherwise, they will not have the option to do so.

This approach helps manage sensitive data and prevents unauthorized users from inadvertently or intentionally deleting important ticket information. The ability or inability to delete tickets is often part of broader organizational policies and compliance with regulations, which is why permissions play a vital role in the deletion process.