What security measures can be implemented in Zendesk?

The implementation of two-factor authentication and user permissions in Zendesk is a vital strategy for enhancing security. Two-factor authentication adds an extra layer of protection by requiring users to provide two forms of identification before accessing their accounts. This significantly reduces the risk of unauthorized access, making it much harder for attackers to compromise accounts even if they have the password.

User permissions provide the ability to control what information different users can access and what actions they can perform within the system. By customizing permissions based on roles, organizations can restrict sensitive data to only those who need it to perform their job functions. This principle of least privilege ensures that users only have access to the information necessary for their roles, thereby minimizing potential exposure of sensitive data.

Overall, these measures create a robust security framework within Zendesk that helps protect both user accounts and sensitive information from various threats.