What tool is used in Zendesk to generate reports for tracking team performance?

The tool used in Zendesk to generate reports for tracking team performance is Explore. Explore provides advanced reporting and analytics capabilities, enabling administrators and team leaders to create customized reports that reflect various metrics related to team performance, ticket resolution times, customer satisfaction, and much more. It offers flexibility in data visualization, allowing users to create dashboards and charts that make it easier to interpret performance data effectively.

While other tools like Dashboard, Insights, and Metrics are related to performance tracking in some capacity, they do not match the comprehensive analysis and reporting capabilities that Explore offers. For instance, Insights was a previous generation reporting tool that has been largely replaced by Explore, and while dashboards can display key metrics, they do not provide the same depth of analysis as Explore's reporting features. Metrics typically refer to specific data points rather than a tool for generating comprehensive reports.