What types of knowledge base articles can be created in Zendesk?

In Zendesk, knowledge base articles are designed to assist users by providing helpful information and resources that enhance their experience with products or services. The focus is typically on how customers can effectively use the support services available to them.

FAQs, troubleshooting guides, and how-to articles are all practical types of content that align well with the purpose of a knowledge base. FAQs help address common customer inquiries efficiently, troubleshooting guides aid in resolving specific issues, and how-to articles provide step-by-step instructions for tasks or features. Each of these article types serves to empower users by offering self-service support, which directly contributes to user satisfaction and reduces the volume of support requests.

While the other options may seem useful in certain contexts, they do not fit the primary objectives of a knowledge base. Budget plans and pricing comparisons are more suited for sales collateral; annual reports and sales forecasts pertain to financial documentation and business analysis rather than user support; and interactive tutorials and live webinars are more engaging formats that might complement a knowledge base but do not constitute article types typically included within it.