What types of notifications can be set up in Zendesk Support?

The ability to set up notifications in Zendesk Support is vital for maintaining effective communication between agents and customers. The selection that includes notifications for ticket updates, new assignments, and messages covers a broad range of crucial interactions that occur within the support system.

Ticket updates notify agents and customers of changes in the status of tickets, keeping everyone informed on the progress towards resolution. New assignments notify agents when tickets are assigned to them, ensuring that they are promptly aware of their responsibilities. Messages facilitate communication between agents and customers, enhancing collaboration and service effectiveness.

The other options focus on very specific aspects of notifications. Customer feedback notifications would limit the scope of what agents need to be aware of, while notifications solely for agent performance do not encompass the operational day-to-day updates that are essential for a responsive support team. Notifications for system maintenance are important but pertain to a different aspect of the support experience, focusing on operational issues rather than direct interactions with customers and ticket management. Therefore, the most comprehensive and relevant choice in terms of daily operations and communication in Zendesk Support is indeed the one that includes notifications for ticket updates, new assignments, and messages.