What will happen if two Automations conflict due to their order?

When considering the execution order of Automations in Zendesk, only the first listed Automation will execute when there is a conflict. This means that if two Automations meet the criteria to be triggered for the same ticket, the system will prioritize the one that appears first in the list. Consequently, the subsequent Automation(s) will not execute, effectively allowing the first one to take precedence.

This behavior ensures a predictable outcome when multiple Automations could apply to a scenario. It is essential for administrators to carefully consider the order in which Automations are arranged, especially in complex workflows, to ensure the intended Automation is the one that executes first. Proper ordering can also prevent unintended behaviors or missed actions that might occur if conflicts are not managed effectively.