Which data visualization tool is included in Zendesk for performance analysis?

The Analytics Dashboard is the data visualization tool included in Zendesk for performance analysis. This tool provides users with interactive and customizable reporting capabilities, allowing them to visualize and analyze important metrics related to their support operations. By using the Analytics Dashboard, teams can track key performance indicators (KPIs), gain insights into customer interactions, and identify trends over time. This enables support managers to make informed decisions based on data-driven insights.

The other tools mentioned do not serve the same primary function as the Analytics Dashboard. For instance, while a Spreadsheet Viewer may allow users to look at data in a spreadsheet format, it does not provide the interactive visualizations that enhance performance analysis. The Performance Planner is focused on forecasting and planning rather than on visual data representation. Lastly, the term Data Charting Tool is more generic and could refer to various utilities that visualize data but does not indicate a specific feature integrated into Zendesk for performance analytics. Hence, the Analytics Dashboard stands out as the specific tool designed for this purpose within the Zendesk ecosystem.