Which feature is used to streamline responses to common inquiries in Zendesk?

The feature that is used to streamline responses to common inquiries in Zendesk is Macros. Macros are predefined responses that agents can use to quickly reply to frequently asked questions or standard requests. By utilizing macros, support agents can save time, ensure consistent messaging, and improve response times for common issues. This functionality allows teams to efficiently manage high volumes of repetitive inquiries and focus their efforts on more complex issues that require personalized attention.

Triggers, while similar in their function of automating processes, are more focused on applying specific actions automatically based on certain conditions within tickets, such as sending notifications when tickets are submitted or updated. Automations perform scheduled actions in response to ticket status changes but do not directly address the quick-response needs for common inquiries. Analytics is used to evaluate data and measure performance but does not play a role in responding to inquiries. Thus, macros are specifically designed to enhance efficiency and consistency in customer support responses.