Which of the following are the three types of Business Rules in Zendesk?

The three types of Business Rules in Zendesk are Triggers, Automations, and SLAs. These rules determine how incoming requests are managed and how responses are generated based on specific criteria or conditions.

Triggers are immediate actions that occur when a ticket is created or updated, allowing for real-time responses and notifications. They can automate responses to certain types of tickets, such as sending a welcome message when a new customer submits a request.

Automations, on the other hand, are designed to perform actions after a set period, often focusing on ticket resolution and follow-ups. These help in maintaining workflow and ensuring that tickets are responded to in a timely manner, based on their age.

Service Level Agreements (SLAs) are commitments made to customers about the expected timeframes for responses and resolutions. SLAs help to ensure that tickets are handled in accordance with customer expectations and business standards.

This choice is indicative of how Zendesk structures its rules to streamline customer support processes. Other options provided do not align with the defined types of Business Rules in the Zendesk framework, focusing instead on different aspects of the platform that pertain to operations rather than the classification of business rules themselves.