Which of the following are the types of channels for creating tickets?

The correct choice accurately captures the various channels through which tickets can be created in Zendesk Support. In this context, channels refer to the mediums or platforms that customers can use to interact with the support team and submit requests for assistance.

Written communication encompasses traditional methods such as email, while Live refers to real-time interactions via chat or phone. Social Media denotes platforms where customers can reach out for support, and Advanced typically points to sophisticated methods of ticket generation, possibly highlighting integrations with other applications or services that enhance ticket management.

Each option consists of various methods of customer interaction, but only the correct choice encompasses a broad spectrum of the ways customers typically engage with support systems today. Other options either combine unrelated methods or do not cover the commonly recognized channels in a comprehensive manner, failing to reflect the full scope of potential ticket creation avenues. Understanding these channels is essential for effectively managing customer support and ensuring inquiries are captured accurately across multiple platforms.