Which role within a Zendesk setup is primarily responsible for configuring user permissions?

The role primarily responsible for configuring user permissions within a Zendesk setup is the Admin. Admins have the authority and access necessary to manage user accounts, set permissions, and define the overall configuration of the Zendesk environment. This includes granting or restricting the rights of agents and end-users based on their roles in the system.

Admins can determine who has access to certain features and functionalities, ensuring that users can perform the tasks relevant to their job roles while keeping sensitive data secured. This level of control is essential for maintaining proper workflows and data integrity in any support setup.

While agents handle customer inquiries and issues, end-users are typically customers seeking support. Managers may have oversight functions, but they do not generally possess the full range of configuration abilities that are bound to the Admin role. Thus, the Admin's responsibility for user permissions is crucial for effective team operations and security within the Zendesk system.