Which roles or permissions are required to delete users in Zendesk?

Prepare for the Zendesk Support Admin Certification Test with detailed study guides and interactive quizzes. Hone your skills with flashcards, multiple choice questions, and essential tips to excel and secure your certification.

In Zendesk, deleting users requires specific permissions that are typically associated with higher-level administration functions. The correct answer indicates that an admin or any role with permission to manage users has the capability to delete users within the system. This permission is critical for maintaining the integrity and security of the user base, as the ability to delete users impacts data management and customer relationship continuity.

Roles like agents or users generally do not possess permission to make significant changes to the user roster, which includes deleting users. This restriction is in place to prevent unauthorized changes and potential data loss by less privileged users.

While it might seem plausible that only admins with full permissions could delete users, the correct answer acknowledges that some roles can be granted specific user management permissions without needing full admin access.

Thus, understanding the distinction between broad admin permissions and specific user management capabilities is essential for effective administration in Zendesk.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy