Which tool within Zendesk can help visualize data for support metrics?

Explore is the correct choice because it is Zendesk's powerful analytics and reporting tool designed specifically to help users visualize and analyze support metrics. Explore allows administrators and team leaders to create custom reports and dashboards, providing insights into key performance indicators (KPIs) such as ticket volume, response times, and customer satisfaction. This functionality is essential for making data-driven decisions to improve support operations.

The other options do not offer the same capabilities in terms of data visualization. Playbooks is more focused on guiding agents through processes rather than visualizing data. Triggers automate workflows based on specific conditions but do not provide insights or visualization tools for metrics. Macros are predefined responses used to streamline agent replies, lacking any capability for data visualization. Therefore, Explore stands out as the dedicated tool for visualizing support metrics within Zendesk.