Which tools measure performance in Zendesk Support?

The reporting tools in Explore are designed specifically to measure performance in Zendesk Support. Explore provides comprehensive analytics capabilities, allowing administrators to access a wide array of predefined and custom reports. These reports can cover various metrics such as ticket volume, response times, agent performance, and customer satisfaction, providing valuable insights into the support team's effectiveness.

Using Explore, administrators can visualize data through various formats, such as dashboards and charts, making it easier to analyze trends and share findings with stakeholders. This tool is integrated within the Zendesk platform, ensuring that users can seamlessly gather and interpret data related to their support operations.

While the other choices may involve aspects of performance measurement, they lack the comprehensive capabilities and integration that Explore offers. Dashboard visuals are important but do not encompass the full range of reporting and analytical features available in Explore. Manually compiled reports can be insightful but are time-consuming and prone to errors without an automated system. Customer satisfaction surveys provide valuable feedback but represent just one facet of performance measurement rather than a holistic view.