Which types of Business Rules are considered time-based?

Time-based business rules in Zendesk refer to mechanisms that operate based on time criteria, allowing for automated actions to be taken after a specific duration or at designated time intervals. Automations and SLAs (Service Level Agreements) are both designed to react to time-related conditions.

Automations are scheduled tasks that can be set to run at specified intervals (for example, every hour). They can be used to trigger actions such as sending notifications or updating ticket statuses after a specified period without user interaction.

SLAs, on the other hand, are used to ensure that tickets are addressed within a specified timeframe, helping teams maintain responsiveness and meet customer expectations. They set the standards for how quickly support tickets should be resolved, based on criteria like priority and status.

The other options involve business rules that do not specifically adjust actions based on the passage of time. Triggers and macros are based on specific actions or conditions being met immediately, while views and events are more about organizing and displaying tickets rather than executing time-dependent functions. Notifications and reports primarily serve to communicate information or summarize data and are not designed to act based on timing criteria.