Which types of ticket fields are known to not automatically apply ticket tags when utilized?

Text or numeric fields do not automatically generate ticket tags when utilized in Zendesk. This behavior is crucial for understanding how ticket categorization works within the platform. Ticket tags are typically associated with certain field types that are designed to standardize responses or categorize tickets based on predetermined options.

Dropdown fields, checkboxes, and date fields are set up to allow for specific selections or responses, which can then be configured to automatically tag tickets based on those selections or actions. For example, a checkbox field may represent a specific issue type, and selecting it could trigger an associated tag to be added to the ticket. Similarly, dropdown fields can be tied to specific categories or tags, providing a systematic way to categorize tickets based on user input.

In contrast, text and numeric fields allow for free-form input, meaning users can enter a wide range of information that is not tied to specific keywords or tags. Because the input is unpredictable, Zendesk does not automatically apply tags to these fields, thereby leaving it up to the users or admins to manage ticket categorization through manual tagging or by utilizing other ticket fields designed for tagging purposes.